Customer Success Manager

Customer Success Manager (CSM)
Location: Remote (US Candidates - ET and CT Candidates to be considered)
Company Overview
eDynamic Learning is celebrating 17 years of serving educators. Founded by a classroom teacher, we're on a mission to empower educators with accessible and equitable resources, guiding students on their journey to life after graduation. We are dedicated to supporting both teachers and programs that facilitate student exploration of interests, career options, and skill acquisition through Career and Technical Education (CTE). We prioritize quality and the development of vital life readiness skills, including interpersonal communication and financial literacy.
Our commitment to fostering exploration starts early, with resources tailored to middle school students. Our rich courseware catalog and Learning Blade resource have a proven track record of expanding STEM, computer science, and career interest and awareness.

As the largest publisher of CTE and elective digital curriculum in North America, we offer a vast catalog of over 250 courses spanning grades 6-12. Our CTE pathway curriculum aligns to 14 career clusters, preparing students for nearly 100 industry certifications. To help bring our curriculum to learners, we provide professional development as well as virtual instructional services, supported by certified teachers, that facilitate personalized learning.

eDynamic Learning doesn't stop at coursework alone. We are passionate about helping students grow their skills through experiential learning through our Knowledge Matters virtual simulation instructional materials and projects. Our simulations are true hands-on learning in a virtual environment.

We take pride in the fact that our solutions and services are designed to empower educators and students alike, enabling them to take a transformative journey of exploration, engage in learning, and participate in real-world experiences.

Role Overview
We are seeking a proactive and empathetic Customer Success Manager (CSM) to ensure the success of our district and institutional clients throughout their journey with eDynamic Learning. The CSM will be responsible for guiding new customers through a seamless onboarding process and ensuring that clients are achieving their goals throughout their customer journey. As a CSM, you will work cross-functionally with Sales, Implementation, Product, and Support teams to deliver a high-impact customer experience.

This role is ideal for someone passionate about education and technology who excels in client engagement, cross-functional coordination, and continuous improvement. You will be a trusted partner to our clients—helping them unlock value, navigate change, and realize success from day one.

Key Responsibilities

• Lead and execute the end-to-end onboarding process for new school districts, institutions, or enterprise clients
• Set clear expectations, timelines, and deliverables with customers to ensure a smooth rollout of the platform or services to ensure customer goals are met
• Define success plans in collaboration with Sales, Implementation, and Product teams to ensure technical readiness and effective knowledge transfer

• Develop and manage structured success plans that support customers at each phase of their lifecycle
• Serve as the primary point of contact post-sale, providing white-glove service and acting as the voice of the customer internally
• Monitor usage patterns, satisfaction metrics, and engagement signals to proactively address risks, provide technical support, and surface expansion opportunities
• Partner with Sales to support renewals, expansions, and account growth

Education & Experience

• Bachelor’s degree in Education, Business, or related field required.
• 3–5 years of experience in customer success, client services, or account management—preferably in the EdTech, SaaS, or education sectors.
• Experience supporting K–12, higher education, or corporate learning environments a plus.

Skills & Attributes

• Exceptional communication and interpersonal skills with a strong client-first mentality.
• Demonstrated ability to manage multiple projects and customer relationships simultaneously.
• High proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
• Comfort with technology platforms and willingness to learn new tools quickly.
• Analytical mindset with the ability to interpret data and translate it into actionable insights.
• Technologically fluent and quick to learn new platforms and systems
• A curious and positive intent mindset with an eagerness to explore, learn, and understand.

Salary Range: 55,000-80,000 DOE + Benefits